Refund policy

If you wish to return an item or the entire order, you must contact us within a maximum of 14 days by sending an email to customerservice@qwadrum.com explaining the reason for the return.
Once you provide us with all this information, we will contact you as soon as possible to give you instructions on how to proceed.
In any case, we will arrange for the shipping company to pick up the merchandise from you.
If the return is not due to a defect or error in the product, we accept returns within the first 14 calendar days from the date of receipt, provided that the conditions regulated by Law 3/2014 of March 27, Article 71 of the Commercial Ordering Law are met, which states that the product must be returned in the same condition as it arrived and must not have been used.
The refund of the value of the merchandise will be made once we verify its good condition in our warehouse. The customer must bear the shipping and return costs; the price of these costs varies by zone, so they should consult them when making the return request.
We will process the collection of the items (the shipping company will pick it up following their instructions). Once back in our warehouse and we have verified that everything is correct, we will credit the amount minus the return costs within a maximum of 15 business days.